Privacy Statement

Your trust is very important to us. We know the importance of user information security. We will take security measures in accordance with laws and regulations to protect your user information safely and controllably. This Privacy Statement describes the privacy practices of how ROBOTERA collect information through the products we offer and the websites we operate, including the information we collect through that website, through our social media pages, and through the other services we offer online and offline and through the emails we send to you.

What Types of Information We Collect

1. Personal Data: Information that directly or indirectly identifies you or another individual and may include: name, country, contact details, company, email address, access channel, contact address, demand of purchase, browser and device information (including IP) address, and information collected through cookies and other similar technologies. If you submit any personal data relating to another person to us or to a service provider associated with this website, you have the right to do so and to allow us to use that information in accordance with this privacy statement.

2. Communication information: in order to provide you with ROBOTERA’s products or services, when you contact ROBOTERA or we contact you, we may save your communication/call records and content, so as to record the relevant problems and solutions to help you better solve the problem.

3. Other Information: Any information that does not and cannot be used to reveal your identity or other personal identity, such as information that has been completely and permanently anonymized and aggregated. We use this information to facilitate the operation of our website and for the other purposes described below.

How We Collect Information

We and our service providers collect personal data and other information in a variety of ways, including:

1. Through the website: We collect information through the website, for example, when you request a free trial or demo, contact us, subscribe to our email newsletter, download product content (such as product documentation) or register to try out our software services.

2. Offline: We collect information about you offline, such as when you attend one of our events or call a sales representative.

3. Through you: When you voluntarily provide information, we collect information such as your location or your preferred method of communication. Unless combined with personal data, this information does not identify you or any other user of this website.

4. Information from other sources: To enhance our ability to provide you with relevant marketing, offers and services, we obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms and other third parties.

5. By browser or device: Most browsers automatically collect some information from your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the site you are using (such as an application). Your IP address is a number automatically assigned to a computer used by your Internet Service Provider (ISP). IP addresses are automatically identified and recorded in our server log files whenever you visit the site, along with the time of visit and the pages you visit. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses to calculate usage levels for sites, help diagnose problems with their servers, and administer sites.

6. Through cookies and other similar technologies: "Cookies" consist of commonly used information in the form of small files placed on personal devices that enable individuals to communicate and interact more easily with websites. When you visit our website, we may send one or more cookies to your device. They enable us to store information about your device, which helps us provide a good experience when you browse our website and enhance the services and features you offer. We identify automatic browser signals about tracking mechanisms, which may include "do not track" instructions.

7. By aggregating information: Aggregated personal data does not identify you or any other user of the site (for example, we may aggregate personal data to calculate the percentage of users with a particular phone area code).

How We Use Personal Information

We use personal data:

1. Responding to your inquiries and fulfilling your requests, such as sending you requested materials and newsletters, as well as information and materials about our products and services.

2. To send you administrative information, such as information about the Site and changes to our terms, conditions and policies.

3. To send you marketing communications in accordance with applicable law and in accordance with your preferences, including emails and text messages that we believe may be of interest to you.

4. Personalize your experience on the website by presenting products and offers tailored to you.

5. For our business purposes, such as data analysis, auditing, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our sites and services, identifying usage trends, determining the effectiveness of promotional campaigns, and operating and expanding our business activities.

6. We will:

· (a) under applicable law, including law outside your country of residence;

· (b) comply with legal process;

· (c) respond to requests from public and governmental authorities, including those outside the country of residence;

· (d) enforce our terms and conditions;

· (e) protect our business or the business of any of our affiliates;

· (f) protect our rights, privacy, safety or property, and/or the rights of our affiliates, you or others;

· (g) allow us to pursue remedies available to us or limit damages we may sustain.

The legal basis on which we collect and use the personal data described above will depend on the personal data in question and the circumstances in which we collect it. We will collect and use your personal data where processing is in line with our legitimate business interests. The legal basis for processing personal data in certain cases will also be based on your consent or we need personal data to enter into a contract with you or enter into a contract with you. In some cases, we may also have a legal obligation to collect personal data from you.

If we ask you to provide personal data in order to comply with legal requirements or to enter into a contract with you, we will state clearly at the relevant time whether you must provide your personal data (and the possible consequences if you do not provide your personal data).

How We Share Your User Information

Subsidiaries and affiliates:

We disclose personal data to our subsidiaries and affiliates for the purposes described in this Privacy Statement.

Other organizations and individuals:

We do not share your user information with other organizations and individuals except in the following circumstances:

1. Sharing with explicit consent: We share your user information with others after obtaining your explicit consent;

2. Sharing under legal circumstances: We may share your user information with the outside world according to laws and regulations, litigation, arbitration settlement needs, or administrative and judicial requirements according to law;

3. In order to facilitate a transaction or assist in resolving a dispute, in some cases only sharing your user information can facilitate a transaction or handle a dispute or dispute between you and others;

4. Sharing with authorized partners: We may entrust trusted partners to provide services, so we may share certain user information with partners to provide better customer service and optimize the user experience. We will only share your user information for legitimate, legitimate, necessary, specific, explicit purposes and only to the extent necessary to provide the Services. Our partners do not have the right to use shared user information for any other purpose.

How We Use and Disclose Other Information

We may use and disclose other non-personal information unless we are otherwise required to do so by applicable law. If we are required to treat other information as personal data under applicable law, we will use or disclose it in the same way we use and disclose personal data. In some cases, we may combine other information with personal data (e.g. combine your name with the name of your organization). If the combination allows you to be identified, we will treat the combined information as personal data for as long as it is combined.

How We Protect Your Personal Information

We have implemented appropriate organizational, technical and administrative measures to protect personal data within the organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to protect your personal data from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware that no security program or protocol can guarantee 100% immunity from intrusion or hacking and therefore always assume certain risks by sharing personal data online. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of your account has been compromised), please notify us immediately.

How Do You Access, Change or Delete Your Information

Please notify us if you wish to access, change, delete or restrict the use or disclosure of any personal data collected and stored by ROBOTERA, or transfer it to another organization. To allow us to consider and respond to your request in accordance with applicable law. Please note that we are required to retain certain information for record purposes and/or to complete any transactions you initiate prior to requesting access, change or deletion.

How Long Do We Keep Your Personal Information

We will retain your personal data for a period of time consistent with the purposes for which it was originally collected, including pursuing our legitimate business interests, complying with our legal obligations, resolving disputes and enforcing applicable agreements.

Special Agreement on Information of Minors' Users

We offer products and services primarily for adults. If you are a minor, we ask that you ask your parent or guardian to read this Privacy Statement carefully and use our services or provide information to us with your parent or guardian's consent.

In cases where personal information is collected from minors with parental or guardian consent for the use of our products or services, we will only use, share, transfer or disclose this information as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the minor.

Changes to This Privacy Statement

We may update this privacy statement from time to time. If there are material changes to our information management practices, we will notify you of such changes on this page. And in some cases, by email.

This statement was last updated on December 10, 2024.

Questions and Concerns

Your privacy is important to us. If you have any questions or concerns about the way we collect and process your information as a data controller, please contact us by email at MKT@robotera.com.